H10 Rubicón Horizons Collection

+ Me encanto volvería sin dudarlo trato excelente la comida la vi de muy buena calidad todo genial

− No tengo quejas ningunas todo excelente

H10 house of horror

+ After many years of coming to H10, it’s disappointing to see it get worse and worse with each passing year. At this point, the hotel is in desperate need of closing temporarily for a complete refurbishment — and unfortunately, the standard of service and staff needs a serious overhaul too.

− The whole property feels extremely tired and desperately in need of refurbishment.The biggest concern was seeing cockroaches around the food areas this year, which is completely unacceptable. The hotel also feels massively overcrowded and simply unable to cope with the number of guests. You pay a premium for the experience, yet even getting into the restaurants can be difficult because everywhere is so busy.Unfortunately, the attitude of many of the staff made things worse. Genuine warmth and good service were very hard to find. Many staff came across as rude, uninterested and clearly overworked.In fact, one member of staff looked so exhausted that I asked if he was okay. He openly told me he was simply so tired. That really summed up the situation — the hotel appears to be operating beyond its capacity, and both the guests and the staff are suffering as a result. We were told by locals that this hotel is known for treating staff terribly.The management does not care either - we saw 4 families complaining at the same time. To the point the manager was requesting the police to be called! Instead of dealing with the complaints with compassion. She told us she would upgrade us and then did not - I am super concerned that we were actually given the wrong room in the first place and then made to feel as though we were being given an upgrade, that we should be lucky after waiting all day, we were given a totally different room and fobbed off. We decided to levee the hotel mid holiday it was that bad. Glory days are defo passed them

+ An unforgettable solo stay – a place where I truly found myself againI don’t usually write very long reviews, but this stay deserves one.I came to Lanzarote, and particularly to H10 Rubicón Horizons Collection, on my own because I needed something more than just a holiday. I needed to step away from everything, reconnect with myself, slow down and simply take care of me. And honestly, I could not have chosen a better place.From the very beginning to the very end, everything was exceptional.The welcome was warm and genuine, my room was beautiful, and the upgrade I received was such a lovely surprise. Waking up to that incredible sea view every morning was simply magical. 🌊I chose the All-Inclusive option because I wanted this trip to be completely effortless — no planning, no thinking about where to eat, no worrying about anything. I just wanted to relax and enjoy every moment. And that is exactly what I did.The choice and quality of food throughout the different restaurants were fantastic, with so much variety every day. Being able to enjoy the Adults Only experience made the stay even more peaceful and special. Everything felt designed to allow me to truly switch off and enjoy myself.I also booked a thalassotherapy experience and a massage, and both were wonderful. They were exactly what I needed during this little journey back to myself. ❤️But what truly made the difference was the staff.Everywhere I went, I was met with kindness, attention and genuine care. There were so many little touches and thoughtful gestures throughout my stay that made me feel incredibly well looked after. You can feel that the team genuinely cares about the experience they create for their guests.And the cleanliness of the entire property deserves a special mention. Everything was exceptionally clean and beautifully maintained.By the end of my stay, I honestly did not want to leave.

Fuyez cet hôtel de tourisme de masse

+ Le personnel à l’écoute

− Chambre sale, ménage non fait (nous avons dû demander 2 fois à faire la chambre), buffet mauvais.

+ Petit dejeuner avec beaucoup de choix c'était tres bien

− Il faudrait que le frigo de la chambre soit branché et compris dans le prix. 50.- euro la semaine c'est excessif

Parfait

+ Tout

− Rien

+ La cama cómoda. Buenas vistas

− No corresponde calidad al precio. Le sobra una estrella por lo menos. El bufet muy escaso. La fruta la mayoría en almíbar. Los restaurantes temáticos dejan mucho que desear Te cobran el agua filtrada que te ofrecen si tu pedirla. Tiene en la habitación cafetera pero sin cápsulas Tiene calentador de agua pero sin infusiones.

+ La verdad nada

− Para ser un hotel de 5 estrellas estaba super sucio . En restaurantes los platos y cubiertos no limpian bien . Quede una semana y siempre igual todo sucio . Habitación horrible sabana tenia mancha de sangre . Una experiencia malisimo

Hotel decisamente consigliato

+ Il soggiorno è stato perfetto. Il ristorante sia a colazione che negli altri pasti, aveva tantissima varietà e il cibo è sempre stato molto buono. Staff molto simpatico e disponibile. Consigliato assolutamente!

− C'è stata qualche pecca nel cambio degli asciugamani per cui in alcuni giorni ne mancavano alcuni. Un giorno abbiamo chiamato la reception e nonostante ci sia stato detto che sarebbero stati portati quelli mancanti, non sono mai arrivati.

Para entrar contento y salir muchísimo mas

+ Buen hotel para descansar.el trato del personal excepcional.varias piscinas .para elegir. Y el bufé impresionante calidad y variedad y comedor muy amplio.varios restaurantes. Por si quieren tranquilidad.

− Nos gustó todo ..por poner un pero .las bebidas en la cena las pagas aparte.como botella de agua o refrescos..por poner algo.

Hotel fantástico para descansar en familia. Instalaciones estupendas y personal encantador.

+ Las instalaciones son fantásticas aunque la piscina principal está siempre llena tienen una piscina para adultos que es más pequeña pero se está de maravilla. El personal muy amable. La limpieza de las habitaciones estupenda. Por lo demás todo muy bien.

− Los desayunos están estupendos pero la comida no tiene el nivel de calidad de las estrellas que tiene el hotel. Deberían supervisarlo. Además si llegabas a comer a las 14:50h siendo la última hora para entrar al comedor a las 15:00h a las 15:10h ya estaban recogiendo todo. Y cuando ibas a por el postre prácticamente no quedaba por qué ya lo habían recogido y lo que quedaba no te lo podías servir porque habían quitado los cubiertos para servirte y seguían recogiendo, tenías tú que pedir los cubiertos para poder servirte el postre y parecía que les molestaba. Me ocurrió dos días lo mismo. Eso era el personal del comedor de la zona de los postres, el resto sin problemas y los camareros muy amables. Creo que eso lo pueden mejorar porque da muy mala imagen.

A fabulous place, highly recommended!

+ Quite simply a superb hotel staffed by some very lovely, very hard-working people.We were blown-away with the design of the place from the moment we entered the huge foyer with its wonderful Arch of Dolphins’ sculpture, in fact the design of the whole complex was outstanding!The lovely welcome at reception on our arrival was just a foretaste of how friendly and professional the staff were throughout our stay.We had booked a room in the adults only section of the hotel and it was blessedly peaceful and quiet. Everywhere was spotlessly clean and the housekeeping was impeccable.Most of the saltwater swimming pools were linked by a little river, which was another nice design touch, but there was a very clever bit of design that hid the fact that one pool is physically separate from the others and that one was heated to a lovely comfortable temperature.There were plenty of sun loungers available around the pools, though that didn’t stop a few pig-ignorant people from needlessly laying claim to some of them with their towels before breakfast time.The food in the main buffet restaurant was excellent and there was always plenty of variety.The spa was utterly superb, though our booking only permitted one two-hour visit, and additional visits would have proven quite expensive.The facility in each of the bars and cafés on site to refill the H10 green water bottles for free was another nice touch and removed the need for lots of single-use plastic bottles. Hopefully more hotel companies will follow suit.We had a rental car and there was always disabled parking spots available outside the main entrance.H10 Rubicón Horizons Collection, Lanzarote, gets 9.5/10 from us!

− If the pool in the Adults Only area had been heated, it would have been absolutely perfect. We only used it once, and didn’t see anybody else in it all week, because it was colder than a politician’s heart, as were most of the pools on site in early May. Perhaps they become more bearable in the high season?Sadly, the relaxation offered by the one heated pool on site was too often marred by a couple of semi feral scouse children, one of whom purposefully punctured any inflatables it could find, while their ubiquitously inebriated parents made no attempt to control them at all.

Cinco estrellas súper justas

+ La variedad de restaurantes temáticos y las piscinas

− La poca variedad del buffet, cero flexibilidad en horarios ya que recogen 20 minutos antes , los horarios de las piscinas, edificio poco cuidado con falta de mantenimiento.., ni de lejos un 5 estrellas.

Caro pero bueno

+ Es bonito, muy limpio y la calidad de los productos es muy buena. Gel, champú y loción de marca, secadores Dyson, la comida de los buffets era de muy buena calidad y el personal era muy educado y simpáticos. Hasta los chicos de prácticas eran de diez.

− Los restaurantes temáticos, insistiendo en el Sakura. Pretende ser un asiático que ni de lejos se parece. Nos sorprendió lo malo que era en comparación con el buffet, que acostumbraba a ser al revés. Tampoco entendimos que el vino incluido en el T.I. no fuese de Lanzarote.

Atenciones Magníficas

+ Ubicación y atención 💯

− Animación a mejorar

TOP stay

+ Such a beautiful place The best hotel kitchen ever

− Nothing

+ Genial

− Todo perfecto

+ Las instalaciones están bien conservadas y en el Janubio se nota que la comida es de buena calidad, sobre todo, fruta y fiambre.

− La dificultad para reservar en los restaurantes temáticos. Que está muy enfocado a público no español y explican las cosas solo en inglés. Que sea un resort 5 estrellas y haya que pagar bebidas, incluso el agua, estando a media pensión (otros hoteles lo incluyen). Espectáculos nocturnos muy poco estimulantes. Probamos el restaurante italiano que nos pareció muy muy mejorable en comparación con otros restaurantes temáticos de otros hoteles de menos estrellas. Ningún plato de los que pedimos nos gustó por cómo estaba cocinado.

Lovely hotel, great facilities, beautiful food

+ Very nice hotel. Disppointed dinner show was no longer available

− Food in American restaurant could be improved

+ Le lieu, le confort, la qualité de service.

− La nourriture était moyen plus, calibré a des clients anglais peu exigeants. Les restaurants a la carte ne sont pas au niveau hormis El volcan.

− Que totes les piscines siguessin d’aigua salada

Un séjour inoubliable dans un cadre paradisiaque, malgré quelques points à améliorer.

+ Notre séjour s’est très bien passé. L’hôtel est tout simplement fabuleux. Dès notre arrivée à la réception, nous avons été émerveillés par la magnifique vue sur l’océan. Nous avons également été impressionnés par la grandeur de l’établissement, la qualité de ses installations et le large choix d’activités proposées.Les piscines sont magnifiques et parfaitement entretenues. Le design de l’hôtel, la végétation luxuriante et les différents espaces créent une véritable oasis de détente. L’ambiance est paisible et dépaysante, idéale pour se ressourcer.Notre chambre était très spacieuse, confortable et parfaitement équipée. Rien ne manquait pour passer un séjour agréable, et la literie était très confortable.Le personnel est exceptionnel : toujours souriant, accueillant, attentif et disponible. Chaque membre de l’équipe contribue à rendre le séjour agréable et mémorable grâce à son professionnalisme et sa gentillesse.

− En revanche, j’ai été déçu par la propreté de la chambre. Pour un hôtel 5 étoiles, il est dommage que ce point, qui est pourtant essentiel, ne soit pas davantage soigné. Dès notre arrivée, nous avons trouvé des cheveux dans la chambre, quelques taches sur le linge de lit et d’autres détails qui donnent une impression de ménage peu rigoureux.Même lorsque nous demandions que la chambre soit faite, le nettoyage restait très superficiel. Aucun passage d’aspirateur n’a été effectué durant notre séjour ; seul un rapide coup de balai était donné, ce qui ne suffisait pas à nettoyer correctement la chambre. Pour un séjour d’une semaine dans un établissement de ce standing, c’est assez décevant.Concernant la restauration, le complexe propose un ou deux restaurants inclus dans la formule (selon la réservation). Il existe également plusieurs restaurants de spécialités, normalement payants. À notre arrivée, deux repas dans ces restaurants nous ont été offerts, ce qui était une très bonne attention. Malheureusement, il était impossible de réserver une table pour deux, les disponibilités étaient très limitées et un ou deux restaurants étaient même fermés. Nous n’avons donc pas pu profiter de cette offre, ce qui est vraiment dommage.

Overall, while the location is a definite advantage, the poor customer service, average food, underwhelming facilities,

+ The hotel’s location is excellent and convenient, right next to the beach and good for exploring the area.

− Our stay was disappointing overall and did not live up to the standard expected of a 5-star hotel.The service was consistently poor, with most staff appearing indifferent and unhelpful. As part of our stay, we were told we would receive complimentary drinks in the minibar. However, when we arrived in our room, the minibar was empty. By that point, we were already so underwhelmed with our experience that we couldn’t be bothered to follow it up.One of the biggest frustrations was trying to book the steakhouse restaurant. We were repeatedly told by reception to book online, but the booking system wasn’t working. Each time we raised the issue, we were simply advised to “wait it out.” By our final night, the system was still unavailable, and only then were we told to contact the customer care team. Unfortunately, they informed us that the steakhouse was already fully booked, leaving us with no opportunity to dine there during our stay. Better communication and a more proactive approach from the staff could have easily prevented this disappointment.The restaurant food was average at best and certainly not memorable. Combined with the lacklustre service, dining was one of the weaker aspects of our stay. I must say though, during the weekend, there were a couple of staff in the restaurant that were very warm and welcoming.The rooms were comfortable enough, although the bathrooms fell well short of what would be expected from a 5-star property. They were functional and stocked with the basic essentials, but felt dated and lacked the quality and luxury feel.The overall atmosphere throughout the hotel felt flat and lacked the warmth, energy, and welcoming ambience that makes a stay feel special.

+ Everything apart from the room

− The size of the room

+ Bella la struttura e i servizi per i bambini. Cibo non all'altezza

+ Pulita, personale disponibile e gentile, molte attività

− I pasti ripetitivi