Casa Palatial in Lucca

Qué valoran los huéspedes

• Limpieza4,0

  Multiple guests expressed concerns about cleanliness, particularly regarding the limited towels provided and unresolved shower leak issues.

• Servicio3,5

  Guests had negative experiences with the service, citing rude behavior from representatives, unhelpful responses to requests for assistance, and an overall lack of responsiveness to maintenance issues.

• Ubicación6,5

  The quiet location at night was appreciated, but navigating the narrow streets on market day posed challenges for guests arriving from outside the area.

• Habitaciones3,0

  Issues with limited towels, unresolved shower leaks, and unaddressed maintenance concerns significantly impacted guests' perception of room quality.

• Instalaciones3,5

  The lack of sufficient towels, unaddressed shower leaks, and unresponsive customer service reflected poorly on the overall amenities provided by the hotel.

• Relación calidad-precio4,0

  Multiple guests felt that the lack of basic amenities, coupled with poor service, did not justify the cost of their stay at the hotel.

• Comida y bebida5,0

  No specific feedback provided in the review about food and beverage services.

• Experiencia general4,5

  The negative experiences with cleanliness, limited amenities, poor service, and room quality detracted from guests' overall experience at the hotel.

Resumen del proveedor en su idioma original; la traducción llegará en breve.