Hotel Exelsior

Qué valoran los huéspedes

• Limpieza8,6

  Mostly positive mentions of cleanliness and tidy rooms across many reviews, though a few guests noted worn towels and minor room wear (cracked walls).

• Servicio9,3

  Staff repeatedly praised as very attentive and helpful (welcome arrival-to-departure service, friendly personnel). A small number of operational issues noted (missed early-morning taxi/wake call).

• Ubicación9,4

  Very frequently praised as central and convenient (close to Ventura, Plaza Santander and other points of interest); location is a clear strength.

• Habitaciones7,9

  Mixed feedback: comfortable beds and generally clean rooms, but several reports of no hot water in showers, some cracked/inconvenient bathroom installations, street-noise for window rooms, and dated in-room items.

• Instalaciones7,3

  Multiple complaints about missing or dated amenities: lack of elevator (accessibility issue), inconsistent hot water, outdated TV/towels/A/C, no in-room kettle/coffee; parking is off-site and some guests felt insecure at night.

• Relación calidad-precio9,0

  Frequently described as good value and centrally located for the price; a few guests cited unexpected hotel charges (taxes/fees) that affected perceived value.

• Comida y bebida8,6

  Breakfast is often praised as good and varied by many guests, though a minority said the food did not meet expectations or they missed breakfast inclusion compared to prior stays.

• Experiencia general9,5

  Overall very positive sentiment: many 'excellent' comments about location, staff and cleanliness leading to strong guest satisfaction, despite recurring operational issues (hot water, elevator, occasional extra charges).

Resumen del proveedor en su idioma original; la traducción llegará en breve.