Hotel ZOO Sofia ★★★★

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• Limpieza9,6

  Multiple reviews explicitly praise cleanliness (words like 'Schoon', 'Чисто', 'чистота', 'clean'), rooms and terraces described as tidy and comfortable.

• Servicio9,2

  Generally responsive and helpful staff in many reviews ('отзивчив персонал', 'Good communication'), though some guests report changed/unfriendly staff or being ignored at breakfast.

• Ubicación9,4

  Location repeatedly noted as a strength ('excellent location', close to metro, shops, boulevard); one review mentions it is not central but overall location is positive.

• Habitaciones9,0

  Rooms described as spacious, comfortable and well-decorated ('уютно', 'duży pokój', 'comfortable beds'), with occasional issues reported (no slippers, noisy AC or fridge, heating problem in one review).

• Instalaciones9,0

  Amenities such as a gym, well-decorated apartments and minibars are mentioned positively, though some guests note limited extras and group-handling strains during breakfast.

• Relación calidad-precio7,0

  Several guests mention price increases and reduced value compared to before; complaints about extra charges (e.g., for orange juice) and perceived poorer value.

• Comida y bebida7,0

  Multiple complaints about breakfast quality (poor coffee, basic breakfast), long waits and crowding from groups; some guests avoid hotel breakfast as a result.

• Experiencia general9,4

  Overall stays are positive for many guests (comfortable beds, clean rooms, helpful staff), with some service and F&B issues noted that temper otherwise strong experiences.