XscapeTulum ★★★★

Categories

• Cleanliness7,2

  Mixed: several guests praised overall upkeep of garden and pool area, but multiple notes of a dirty jacuzzi/pool (seasonal), a room that smelled of humidity, and occasional housekeeping issues (pool/jacuzzi cleanliness).

• Service9,2

  Strongly positive: many reviews mention very friendly, attentive and helpful staff; front desk assisted with a room change and guests repeatedly highlight warm reception and good service.

• Location9,0

  Very positive: repeatedly described as central and close to shops, restaurants and transport conveniences (7-Eleven nearby); convenient for exploring Tulum though beach requires a short transport ride.

• Rooms8,0

  Generally good: rooms frequently described as spacious, comfortable and some with private jacuzzis or penthouse terraces; some negatives include a few hard beds, an uncomfortable sofa-bed and occasional humidity/odor in a specific room.

• Facilities8,0

  Positive overall: attractive tropical garden, pleasant pool, private jacuzzis for some rooms, parking and on-site restaurant; a few mentions of limited maintenance in low season and a sparsely equipped kitchenette in one apartment.

• Value for money8,8

  Favourable: explicit praise for excellent value/price and several guests saying the property was worth the stay given location, space and facilities.

• Food and drink8,2

  Generally positive: restaurant and breakfast received compliments and some guests called the on-site restaurant ‘awesome’; limited negative feedback on F&B overall.

• Overall experience8,8

  Positive stay: many guests described the property as peaceful, relaxing and would return; highlighted the tropical atmosphere, friendly staff and comfortable stay despite a few minor issues.