Non sono in grado di effettuaren la sincronizzazione dei calendari di HotelsCasa con quelli degli altri portli (Booking.com, Airbnb, Expedia). La sincronizzazione dei calendari è una condizione basilare perchè voglio assolutamente evitare gli overbooking. Se potete fare voi questa operazione (è sufficiente anche la sincronizzazione con un solo calendario: Booking.com oppure Airbnb). In caso contrario dovrò cancellare il mio account perchè non posso gestire manualmente i calendari di HotelsCasa dal momento che pago un Channel Manager nel quale però non c'è spazio per altri portali. Grazie Riccardo Fè

Gentile Riccardo, ci permetta di aggiungere una cosa al messaggio precedente. Ci ha scritto che nel Suo channel manager non c'è più spazio per altri portali. Su HotelsCasa questo limite non esiste: a ogni appartamento può collegare tutti i calendari che vuole (Booking.com, Airbnb, Expedia, Vrbo, Google Calendar, il Suo channel manager…), senza alcun costo e senza limiti nel numero di sincronizzazioni. Siamo molto flessibili e il nostro supporto è attivo 24 ore su 24. Se lo desidera, il lavoro lo facciamo noi: trasferiamo su HotelsCasa quello che oggi gestisce nel Suo channel manager — appartamenti, prezzi, calendari e collegamenti con gli altri portali. A Lei basta rispondere a questa email indicando: - il nome del Suo channel manager; - un file di esportazione (Excel o CSV) oppure i link iCal dei tre appartamenti per ciascun portale. Al resto pensiamo noi e Le scriviamo quando tutto è pronto e controllato. Se in qualsiasi momento qualcosa non funziona, ci scriva subito rispondendo a questa email: interveniamo immediatamente. Cordiali saluti, Il team di HotelsCasa

I need help to creat my itinerary and prices and details

Dear Manjula, Thank you — your account is ready ([email]). Now add your company and your first tour. It takes about 15 minutes, and you can copy in everything you already have: the itinerary, inclusions and exclusions from your website and from your emails to us. 1. While logged in, open [enlace] 2. Step 1 — Who you are: choose «Company», write your name, country Sri Lanka and your city. 3. Step 2 — Your company: a few sentences about Ceyva Tours, your website and your logo. 4. Step 3 — Your tours: the title (for example «8-Day Private Tour of Sri Lanka»), the description and the day-by-day itinerary, what is included and not included, up to 12 photos, the price for each group size from 1 to 6 travellers, and your cancellation policy. Prices: take the amount you want to receive and divide it by 0.9. For example: USD 2,022 / 0.9 = USD 2,247; you receive USD 2,022. 5. Step 4 — Contact: your email and phone, then click «Publish». After that your dashboard opens: there you add more tours, change prices and photos, and manage your calendar and bookings. Please also reply to our last email with the payment option you choose (full payment online, or only 10 % online). If any step stops you, reply here with a screenshot and we will tell you exactly what to write in that field. Kind regards, Miguel · Technical Department · HotelsCasa

Buongiorno, sono Simone Toto del museo Mondo Milan calcio. Vorremmo provare ad avervi come partners per i nostri biglietti e vorremmo informazioni su percentuali di vendita biglietti, eventuale fatturazione biglietti e informazioni generale. Rimango in attesa grazie Simone Toto Mondo Milan Staff

Buongiorno Simone, grazie per averci scritto e per l'interesse per HotelsCasa. Rispondo alle sue domande. 1. Percentuale sulla vendita dei biglietti: la nostra commissione è del 10 % del vostro prezzo, solo sulle prenotazioni confermate. Non è un sovrapprezzo: il visitatore paga esattamente il vostro prezzo e la commissione esce da quello. Nessun canone, nessun abbonamento, nessuna esclusiva, nessun vincolo di durata. 2. IVA: siete un'azienda dell'Unione Europea. Se inserite la vostra partita IVA intracomunitaria (la verifichiamo su VIES), sulla commissione non si applica l'IVA spagnola (inversione contabile). Senza partita IVA valida in VIES, sulla sola commissione si aggiunge l'IVA spagnola del 21 %. Il biglietto resta un vostro servizio: la vostra IVA e il vostro documento al cliente. 3. Fatturazione: le fatture della nostra commissione si generano da sole nel vostro pannello, per ogni vendita, nella sezione «Le mie fatture»: le vedete, le scaricate e le stampate voi. 4. Pagamenti: il visitatore paga online al momento della prenotazione (carta, Apple Pay, Google Pay, PayPal) e la vostra quota arriva sul vostro conto il giorno dopo la visita, in automatico. Come iniziare — è semplice e non serve registrarsi prima: apra questo link: [enlace] 1) inserisca i dati del museo e i biglietti: titolo, descrizione, foto, prezzo, orari e posti; poi «Avanti»; 2) alla fine solo la vostra e-mail (il telefono è facoltativo) e il codice che vi mandiamo per e-mail; 3) «Pubblica». Fatto: il vostro account, la vostra pagina e il vostro pannello si creano da soli. Cosa avete gratis: la vostra pagina con logo e copertina, i biglietti in 20 lingue, il calendario con orari e posti e la sincronizzazione iCal, le prenotazioni via e-mail e nel pannello, la chat con i visitatori, le recensioni, le statistiche e una vostra chiave API per collegare il vostro sistema di biglietteria. Per qualsiasi dubbio, risponda pure a questo messaggio. Cordiali saluti, Miguel HotelsCasa

Subject: URGENT: Notice to Cease and Desist – Unauthorized Property Listing of (Dar Hashim Hotel Suites - Al Sahafa) To Whom It May Concern, We are writing to you as the legal representatives/owners of Dar Hashim Hotel Suites - Al Sahafa. It has come to our attention that our property is still being actively displayed and offered for booking on your platform without our authorization. We would like to state unequivocally that we have not listed this property on Booking.com, Expedia, or any other affiliated channels through your system. Furthermore, we have previously notified your team and explicitly clarified that this property has been permanently closed. Due to your platform’s failure to remove the unauthorized listing, we are currently incurring severe financial penalties and regulatory fines imposed by the Saudi Ministry of Tourism for violating local hospitality regulations. Therefore, we demand that you take immediate action to: 1. Completely remove and delist the property (Dar Hashim Hotel Suites - Al Sahafa) from your website and all affiliated platforms within 24 hours. 2. Cancel any active or pending reservations made through your platform without any financial liability on our part. Failure to comply with this request immediately will leave us with no choice but to escalate this matter to the Saudi Ministry of Tourism and the competent judicial authorities to claim full compensation for all financial damages, penalties, and reputational harm caused by your negligence. We expect your prompt confirmation of removal. Sincerely, [Contact Information] [tel] [email]

Dear Management, Thank you for bringing this to our attention. We treat this matter with the utmost seriousness. Please be advised that Dar Hashim Hotel Suites - Al Sahafa has already been completely removed and delisted from our platform (hotelscasa.com) as of right now. We operate as an aggregator displaying data received via our global B2B connectivity partners (such as Nuitee). It appears there was a critical synchronization failure on their end regarding your property's status, for which we sincerely apologize. We have already raised an urgent compliance ticket with our supplier to permanently purge your property from their feed. Furthermore, we have verified our system: there are no active or pending reservations for your property on our platform. We respect your local regulations and regret any inconvenience or penalties this technical oversight by the upstream supplier has caused your team. The listing is fully down. Sincerely, Technical Management Team hotelscasa.com

The establishment was closed on September 27, 2025, which is more than a year ago. Yet, you are requesting proof of ownership for the property. The premises have already been handed over to another investor, and it is currently operating under the name "Sahafa Gate Serviced Apartments" (بوابة الصحافة للشقق المخدومة). Displaying our establishment's name on your platform exposes us to financial penalties from the Saudi Ministry of Tourism. Therefore, we kindly request the immediate removal of our establishment's page from your website. Best regards,

We have previously explained that this property is only displayed on our platform. We merely host the listing. You will need to contact the provider you originally contracted with to list your property—this could be Booking.com, Expedia, or another channel. Partners pay us to display their properties on our platform because of our wide audience reach. Unfortunately, we cannot provide information regarding who holds your contract, as we do not have access to this data. You are welcome to provide us with the contact details of the new owners. Our account managers will reach out to them to verify the information you provided and, if confirmed, arrange a direct contract with us.

Since we no longer own this establishment, we kindly request that you delete it from your esteemed website. Link to the page on your website [enlace] Contact us [tel] [email]

Dear darhashim, First of all, thank you for reaching out to us. In order to process your request to remove the hotel from our platform, you must provide us with proof of ownership for this establishment. Properties are listed on our platform under an agreement with a partner aggregator. We have inquired with the Aggregator to check whether the listing of Hoteles en Riyadh (Arabia Saudí) was made in error. They responded as follows: The property owner must contact the Aggregator directly. Alternatively, you must provide direct proof that the hotel is your property, in which case we will submit this issue to the Aggregator on your behalf. Otherwise, we are unable to assist further with this matter. We appreciate your understanding. Best regards, HotelsCasa

Hello, We recently received an email from [email] offering a partnership and proposing to list our rental cars on your platform, HotelsCasa.com. We would like to confirm whether this email was indeed sent by a representative of your company and whether the partnership offer is official. We would appreciate it if you could confirm whether this email and the offer are genuine. Thank you in advance for your reply. Kind regards, Vitalijus Ivanovas

Dear Vitalijus, Thank you for reaching out to us. We can officially confirm that the email you received from [email] was indeed sent by an authorized representative of HotelsCasa, and our partnership proposal is completely genuine. We would be delighted to collaborate with you and feature your rental vehicles on our platform. Please let us know if you have any questions regarding the onboarding process or need assistance with setting up your listings. We look forward to working together! Kind regards, [enlace] [enlace]

Buenas tardes, somos una empresa de rutas turísticas en barco por la costa de Conil, y hemos recibido un email al parecer vuestro, de hotelscasa.com, en el que nos invitan a colaborar y trabajar juntos, para lo cual, tenemos que acceder a un enlace que supuestamente vosotros nos proporcionas en el email. Quisiera saber si es real, que vosotros habéis contactado con nosotros, con Golah Conil, o es una estafa. Si es real, y os interesa colaborar con nosotros, anunciando nuestras rutas, pues perfecto, en caso contrario, por favor comunícanoslo para poder eliminar el email y así evitar cualquier problema. A la espera de su respuesta, reciba un cordial saludo.

Buenas tardes, Juan José: Sí, el correo es real: se lo enviamos nosotros, HotelsCasa, hoy 22 de octubre a [email] Sus rutas en barco por la costa de Conil encajan muy bien en nuestro catálogo de excursiones, por eso le invitamos a trabajar juntos. El enlace del correo lleva a nuestra web, hotelscasa.com; si lo prefiere, puede escribir la dirección usted mismo: [enlace] Puede comprobar quiénes somos en nuestras opiniones de Google: [enlace] Hay tres formas de trabajar con nosotros; elija la que mejor le venga: 1. Su propia página premium (recomendada) Se registra en [enlace] y gestiona sus rutas usted mismo. Tiene una página propia de su empresa y, sobre todo, un programa gratuito para su negocio: cada ruta con sus fechas y precios, reservas en línea en 16 idiomas, el pago a su cuenta bancaria por transferencia después de cada salida, un calendario sincronizado con sus otros canales, chat con los clientes y estadísticas. Sus fotos y sus precios los cambia usted cuando quiera. 2. Lo hacemos nosotros por usted Si no puede o no quiere hacerlo usted, publicamos nosotros sus rutas con los datos de su web (golah.es). El cliente paga en línea solo nuestra comisión del 10 % al reservar y le paga a usted el resto el día de la salida, en el barco. Cada reserva le llega por correo y usted la confirma. 3. Conexión por API Si usa un sistema de reservas, díganos cuál es y lo conectamos: sus rutas, precios y disponibilidad se actualizan solos. Ninguna de las tres tiene cuotas, suscripciones ni exclusividad. Trabajamos con más de 1.600 empresas de excursiones y alquiler en todo el mundo. Si prefiere hablarlo por teléfono, estamos en el [tel]. Un saludo, Departamento técnico: Miguel · HotelsCasa · [email]

I am having in issue with registration of Hotel in your Platform.

Contestado por correo (Agente 1, [tel]): ruta SMS Nepal por Twilio; reintentar o confirmación manual.

Soy LA propietaria de la vivienda que aparece publicada en su página web en el siguiente enlace: [enlace] NO HE AUTORIZADO LA PUBLICACIÓN DE MI VIVIENDA EN SU PLATAFORMA, ni he creado ni autorizado dicho anuncio. Asimismo, manifiesto mi disconformidad con las opiniones y comentarios publicados, cuya autenticidad cuestiono y que no reconozco como correspondientes a experiencias reales autorizadas por mí. Por medio de este escrito, solicito formalmente: La retirada urgente del anuncio de mi vivienda y de las fotografías, descripciones y demás contenido asociado que no se haya publicado con mi autorización. La revisión de las opiniones y comentarios publicados y la retirada de aquellos que resulten falsos o fraudulentos. La confirmación por escrito de que el anuncio ha sido retirado y de las medidas adoptadas. La conservación de los registros y demás pruebas disponibles relativos a la creación y publicación del anuncio, la cuenta responsable, las fechas y las posibles solicitudes de reserva, a efectos de una eventual denuncia. Que se me informe de si se han recibido solicitudes o realizado reservas relacionadas con mi vivienda. Les solicito que tramiten esta comunicación con carácter urgente y conforme a su procedimiento de retirada de contenidos no autorizados. Solicito acuse de recibo y una respuesta por escrito. Atentamente Eva 14/10/26

Contestado por correo (Agente 1, [tel]): anuncio 93 borrado entero (17 fotos, 4 opiniones), sin reservas ni mensajes.