Ilusion Hotel

What guests value

• Cleaning6,5

  Multiple complaints about hygiene: old/stained towels, sheets not properly changed (false eyelashes found), mold and infiltration in rooms, reports of cockroaches. Cleanliness is below expectations.

• Servicio8,8

  Mixed service reports: several mentions of attentive and welcoming staff and quick help during daytime; however, complaints about rude or unhelpful night receptionists and slow resolution of issues (e.g., lighting, water). Overall service is generally positive but inconsistent.

• Location9,8

  Consistently praised: excellent location near the beach, restaurants and attractions. Some guests noted pedestrian crossing/access to the beach could be improved, but location is a clear strength.

• Rooms8,0

  Mixed room quality: reports of comfortable beds, large rooms and some newly renovated installations, but also issues such as broken curtains, missing headboards, burned-out lights, lack of blankets and visible wall stains. Overall acceptable but with maintenance problems.

• Instalaciones7,0

  Problems reported with basic amenities: no 24h availability of bottled or drinking water, towels not left in rooms (must request), occasional lack of items in-room and limited parking. Amenities are functional but inconsistent.

• Relación calidad-precio9,0

  Several guests mention good cost-benefit and positive price perception despite issues. For many, the strong location and decent facilities deliver good value.

• Comida y bebida7,8

  Conflicting feedback on breakfast: some guests call the breakfast weak and limited, others praise a super-varied breakfast. Food offering quality appears inconsistent across stays.

• Experiencia general9,5

  Overall a mixed but generally positive experience driven by excellent location, friendly daytime staff and good value; however, maintenance and hygiene issues and inconsistent night service negatively impacted some stays.

Resumen del proveedor en su idioma original; la traducción llegará en breve.