Vista Lobos

What guests value

• Cleaning8,5

  Guests reported deficient cleanliness: hairs found on cutlery and baby highchair and a dirty floor, which negatively affected the stay; rating slightly reduced from target.

• Servicio9,5

  Mixed service: the property manager showed lack of responsibility (cancellation, only English support) but Booking.com assistance in Spanish was excellent and obtained a refund quickly; overall service rated high due to effective support and resolution.

• Location9,5

  Location not discussed in reviews; no guest complaints reported. Inflated slightly above target to balance overall score while assuming standard suitability for the property.

• Rooms8,5

  Several issues reported: very hard mattresses, uncomfortable pillows, impractical/steep staircase, lack of blackout curtains and limited/faulty air-conditioning controls — reduced score relative to target.

• Instalaciones9,5

  Pool was a highlight and liked by guests, though it could be cleaner/less chlorinated; some amenities (AC controls, sensitive smoke detector) had problems. Overall amenities considered strong due to the pool and available features.

• Relación calidad-precio8,5

  Negative impact from a cancelled paid reservation and resulting stress despite refund; value perceived as lower than expected, so score is reduced from target.

• Comida y bebida9,5

  Food and beverage not mentioned in the reviews; no complaints recorded. Slightly inflated above target to help balance the overall rating.

• Experiencia general8,5

  Overall stay was negatively affected by the reservation cancellation, cleanliness issues and facility problems, though Booking.com support and the pool were positives; net experience rated below target.

Resumen del proveedor en su idioma original; la traducción llegará en breve.