Step House Hotel

What guests value

• Cleaning8,3

  Mixed reports: several guests praised overall cleanliness, but there are specific negatives (grubby carpet on stairs, corridor smell, smoke odor in bedroom/hotel, and an instance of shell fragments in eggs) that lower this score.

• Servicio9,6

  Consistently excellent: numerous comments about very friendly, helpful and accommodating staff (including manager/chefin), prompt assistance (reassignment of room), and warm, welcoming service throughout.

• Location9,6

  Very strong: repeatedly described as beautiful, tucked-away in a lovely village with amazing views and a great setting; guests return for the location.

• Habitaciones8,7

  Generally good but inconsistent: many guests praised spacious rooms and large balconies, while others reported poor rooms initially, cold rooms, worn soft furnishings/paint and maintenance issues (loose socket, lack of mirror light).

• Instalaciones8,8

  Good onsite amenities (bar, pub area, winter garden for breakfast, beautiful gardens) but some shortcomings reported: limited TV channels/no Netflix, kettle/socket issues and occasional restricted restaurant access.

• Relación calidad-precio9,1

  Standard quality for this hotel tier

• Comida y bebida9,3

  Mostly excellent: many guests praised dinner and breakfast (fabulous, fantastic meals), though isolated negatives include a tough steak prepared incorrectly and one instance of eggs containing shell fragments.

• Experiencia general9,4

  Strongly positive overall: frequent praise ('would return', 'couldn't be nicer', 'everything excellent'), highlighting atmosphere, staff and food despite some isolated issues.

Resumen del proveedor en su idioma original; la traducción llegará en breve.