Hotel Enjoy Pucón
★★★★★
- Tipo
- Hotels
- Categoría
- 5 estrellas
- Check-out
- hasta las 12:00
- Código postal
- 4920000
- Atención HotelsCasa
- WhatsApp +34 640 701 211 · [email protected]
Dates and price
from 116,39 € per night
Travelers Club: from 115,39 € per night
Instant confirmation · Book with your account y cada noche suma 1 € para tu próximo viaje (Travelers Club)
The accommodation
Location and Amenities
The remodeled Enjoy Pucón Hotel boasts the prime spot in the city, nestled on the beachfront and at the heart of Pucón. Guests can indulge in the modern spa, gym, pub-restaurant, and even try their luck at the casino. The outdoor heated family pool and semi-sports pool offer relaxation and fun for all.
Scenic Views and Modern Comfort
Most rooms at Enjoy Pucón Hotel offer stunning vistas of the lake or Villarrica volcano. The spacious and contemporary rooms are equipped with cable TV, wifi, air conditioning, and more, ensuring a comfortable stay for all guests.
Local Attractions and Experiences
Adjacent to the hotel lies Enjoy Pucón Casino, while our dedicated staff can guide you to explore the best of Pucón. From wilderness tours to adventure activities like kayaking and volcano tours, there's something for everyone to enjoy.
Book your stay at Enjoy Pucón Hotel for an unforgettable experience!
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Services
Accesibilidad
Lift / Elevator Facilities for disabled guests Accessible parking
Comida y bebida
Restaurant Coffee Shop on site Physical distancing in dining areas Room service Snack bar Breakfast takeaway containers
Pool, bienestar y deporte
Outdoor pool - seasonal Sauna Swimming pool Outdoor pool Pool with view Fitness facilities Fitness center Fitness/spa locker rooms Beachfront Beach Spa/wellness center Heated pool Indoor pool Golf course Massage services Spa/wellness center services Broadcast Live sport events Water sport facilities on site
Parking y transporte
Parking Airport shuttle Airport shuttle (additional charge) Shuttle service (additional charge) Airport drop off Airport pick up Shuttle service Free Parking Private parking Valet parking
Internet, trabajo y eventos
Free WiFi WiFi available Meeting/banquet facilities Business center
Familias y mascotas
Family rooms Pet bowls Pet basket Kids' club
Safety e higiene
Staff adhere to local safety protocols Cleaning standards that are effective against Coronavirus Hand sanitizer in guest room and key areas Fire extinguishers First aid kit available Sanitized tableware & silverware Smoke alarms Contactless check-in/check-out CCTV outside property Screens / Barriers between staff and guests for safety Safety deposit box CCTV in common areas 24-hour security
Habitaciones y confort
Terrace Garden Non-smoking rooms Heating Non-smoking throughout Outdoor furniture Air conditioning Evening entertainment Hair Salon Services
Recepción y servicios
Luggage storage Daily housekeeping Laundry washed per local authority guidelines 24-hour front desk Laundry Dry cleaning Tour desk Concierge service Barber/beauty shop Personal trainer
Other services
Pets allowed Ironing service Kid meals Guest rooms disinfected between stays Physical distancing rules followed Cashless payment available Invoice provided Guests can opt-out any cleaning services during stay Shared stationery like menus, pens are removed Guest room sealed after cleaning Process in place to check health of guests Access to health care professionals Hiking Skiing Ski storage Designated smoking area Wine/champagne Car hire Food delivered to guest room Delivered food - securely covered Ski school Fishing Key card access Horse riding Grocery deliveries Canoeing Beauty Services Manicure Casino Ski pass vendor Live music/performance Temporary art galleries Stand-up comedy Happy hour
Location
What guests say
What guests value
- Cleaning8,4
Generally clean: several guests explicitly note very clean bathrooms and tidy rooms, though others report worn fixtures and lack of maintenance in some areas.
- Servicio6,0
Mixed to negative: multiple complaints about reception (lack of empathy, inattentive check-in) and poor handling of a car-damage/compensation issue; housekeeping and guards are noted as friendly.
- Location9,4
Strong positive sentiment: repeatedly praised as central and conveniently located; many guests highlight the location and views as a main pro.
- Habitaciones8,6
Rooms are frequently described as spacious and comfortable with good beds, though some guests mention poor decor, shower problems and high temperature without easy regulation.
- Instalaciones6,5
Negative aspects noted: parking is inadequate (far/uncovered/precario), limited common areas or lobby space, pool restricted to adults and general lack of upkeep.
- Relación calidad-precio6,3
Perceived as low by some guests: expectations for a higher-rated property not met for families; unresolved billing/compensation issues also harm perceived value.
- Comida y bebida8,4
Generally positive: breakfast and restaurant meals receive praise, though breakfast is described by some as limited and repetitive.
- Experiencia general8,8
Mixed but leaning positive: strong location and comfortable rooms boost overall impressions, while service shortcomings and maintenance issues reduce satisfaction for several guests.
The best
- Excellent location / céntrico / buena ubicación
- Spacious, comfortable rooms and beds
- Positive mentions of breakfast and restaurant food
- Good views and appreciated heating
Could be improved
- Reception/service issues and lack of assistance (notably after car incident)
- Parking problems (far, uncovered, limited/precario)
- Maintenance and facility wear (doors scratched, elevators narrow, poor upkeep)
- Pool restricted to adults; limited common/lobby areas
- Shower/bath quality issues and high room temperature without regulation
- Breakfast described as limited/repetitive
Resumen del proveedor en su idioma original; la traducción llegará en breve.
Useful information and conditions
- Check-out
- before 12:00
Accommodation conditions
Las personas menores de 18 years solo pueden alojarse si van acompañadas de alguno de sus progenitores o tutores legales.
El aparcamiento está sujeto a disponibilidad, ya que las seats son limitadas.
Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos.
Pool Exterior de Temporada - (Abierta Solo En Verano): cierra del sáb, 16 mar 2024 al lun, 16 dic 2024
Pool Exterior de Temporada - (Abierta Solo En Verano): cierra del dom, 16 mar 2025 al mar, 16 dic 2025
Pool Exterior de Temporada - (Abierta Solo En Verano): cierra del lun, 16 mar 2026 al mié, 16 dic 2026
Se pedirá un depósito por daños de USD 700 a la llegada. Se efectuará con tarjeta de crédito. Se te devolverá 14 días después del check-out. El depósito se devolverá por completo mediante tarjeta de crédito una vez revisado el accommodation.
Todas las reservas deben garantizarse con una tarjeta de crédito válida: (Visa, Master Card, Diners Club o American Express). Para garantizar la reserva, el establecimiento podría efectuar una retención (no un cargo) del importe equivalente a la 1ª noche de estancia más impuestos con 10 días de antelación a la llegada. Los huéspedes extranjeros no residentes en Chile están exentos del pago de estos impuestos. Dicha retención solo se hará efectiva en caso de que los huéspedes no se presenten en el hotel o cancelen la reserva fuera del plazo establecido. El importe held se liberará cuando el huésped llegue al hotel.
Acceso al gimnasio: La edad mínima para acceder al gimnasio es de 14 years. En estos casos, el menor debe presentar una autorización por escrito de su tutor legal y siempre deberá ir acompañado por un adulto que será responsable en todo momento.
El uso del spa es para personas de a partir de 18 years.
Normativa del impuesto local
De conformidad con la legislación fiscal nacional, todos los ciudadanos chilenos (y los extranjeros residentes en el país) están obligados a abonar un suplemento del 19% en concepto de IVA.
Para quedar exentos del pago de dicho suplemento del 19% en concepto de IVA, los huéspedes extranjeros deben pagar en USD y presentar una copia de la tarjeta de inmigración y del pasaporte. Los huéspedes que realicen el pago en moneda local no estarán exentos de abonar este suplemento. En caso de no presentarse en el establecimiento, la factura se emitirá en moneda local e incluirá dicho suplemento en concepto de IVA.
* Este suplemento adicional (IVA) no está incluido en las tarifas del hotel y deberá abonarse por separado.
A deposit may be required at the property.
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