Basingstoke Hotel ★★★★
The accommodation
Tranquil Countryside Retreat
Nestled in the serene undulating countryside, Basingstoke Country Hotel & Spa offers a peaceful escape with easy access to major roadways.
Modern Amenities
Enjoy complimentary WiFi access in all rooms and unwind in the fully air-conditioned property. Benefit from two daily WiFi sessions and make use of the landscaped courtyards for work or leisure.
Leisure and Convenience
Indulge in the leisure club's gym facilities for a small fee, and rest assured with a 24-hour front desk. With Windsor and Reading nearby, and London Heathrow Airport a short drive away, convenience meets comfort at our hotel.
Book your stay now and experience the perfect blend of relaxation and accessibility at Basingstoke Country Hotel & Spa.
Most popular amenities
Free WiFi Parking Restaurant Bar Gym Pets allowed Terrace
Availability
Services
Accessibility
Ascensor Instalaciones para personas discapacitadas
Food & drink
Área de pícnic Restaurante Menús dietéticos especiales - bajo petición Vino/champán Bar
Pool, wellness & sports
Gimnasio Campo de golf
Parking & transport
Estacionamiento Estacionamiento gratis
Internet, work & events
Wi-Fi gratis Wi-Fi disponible Fax/fotocopiadora Instalaciones para reuniones/banquetes
Families & pets
Mascotas permitidas Cuencos para mascotas Cesta para mascotas
Safety & hygiene
El personal cumple con los protocolos de seguridad locales. Habitaciones desinfectadas entre estancias. Pago sin efectivo disponible Extintores Botiquín de primeros auxilios disponible Vajilla y cubiertos desinfectados alarmas de humo CCTV fuera de la propiedad Caja de Depósitos Seguros CCTV en áreas comunes
Rooms & comfort
Terraza Jardín Habitaciones para no fumadores Sala de estar/TV compartida Calefacción No fumar en todo
Front desk and services
Factura proporcionada Los huéspedes pueden optar por no recibir ningún servicio de limpieza durante la estancia. Recepción las 24 horas
Other services
frutas Acceso clave Mueble para exteriores Ropa lavada según las pautas de las autoridades locales. Proceso implementado para verificar la salud de los huéspedes.
Guest reviews
Categories
- Limpieza2,5
Consistently reported as poor: filthy rooms, insects (spiders, ants), dirty carpets, peeling paint and generally not cleaned to standard.
- Servicio9,0
Mixed reports but several mentions of friendly/helpful staff (notably a bar staff member, Janet) and generally helpful front-line teams; a minority reported unhelpful or rude interactions.
- Ubicación9,5
Frequently praised as convenient for Hook/Basingstoke and described as 'perfect for what we needed'; location is a clear strong point.
- Habitaciones3,5
Multiple complaints: wrong room allocation, no windows or very small/poorly opening windows, no air conditioning/very hot attic rooms, noisy vents, small bathrooms and general wear-and-tear.
- Instalaciones9,0
Good amenity set when available: pool/sauna/steam praised by some, free car parking, hydration station and in-room fans; however several guests reported the pool was unavailable/closed during stays.
- Relación calidad-precio8,5
Some guests noted competitive pricing compared to nearby options (e.g., during events), but issues like double charges, lack of refunds and service failures negatively affected perceived value for others.
- Comida y bebida4,0
Several comments complaining of poor quality (bar food described as pre-made, supermarket-quality pizza, canned breakfast) though a few guests said food was 'ok'.
- Experiencia general8,4
Varied experiences: a number of very negative stays (cleanliness, heat, service failures) contrasted with guests who found staff friendly, beds comfy and location ideal; overall sentiment is mixed.
Best of
- Convenient location for Hook/Basingstoke
- Some staff described as friendly and helpful (notably bar staff Janet)
- Free car parking
- Hydration station in reception
- Fan provided in-room
- Pool/sauna/steam praised by some guests
- Competitive pricing compared to nearby hotels
- Comfortable bed mentioned by some guests
Room for improvement
- Rooms reported filthy with insects (spiders, ants) and dirty carpets
- No air conditioning/rooms very hot (attic rooms over 30°C)
- Pool closed for maintenance or due to burst water main
- Noisy vents/aircon units causing loss of sleep (room 402 cited)
- Poor room allocation and small/poorly ventilated windows
- Peeling paint and general worn condition
- Food quality poor (pre-made/bar food, supermarket pizza, canned breakfast)
- Reports of rude or unhelpful staff and poor handling of refunds/double charges
- Bathroom faults (loose taps, poor showers)
- Hotel geared to tourist coaches; little consideration for other guests
- Some guests had no window in room
- Inconsistent cleanliness/room cleaning (insects in bathtub, unclean windowsills)
Questions from other guests
How do you book?
Select your dates and the number of guests in the listing: the booking is confirmed instantly, no calls needed.
How much does it cost?
From 90,24 € per night; the exact price appears when you choose your dates.
What are the check-in and check-out times?
Check in from 15:00; check out before 10:00.
Where is it?
Basingstoke Hotel is located in Hook; the address and map are on this page.
What amenities are offered?
The full list of amenities and house rules is detailed in the property listing.
Tickets & attractions
Location
Useful information and conditions
Check-in from 15:00 Check-out before 10:00
Accommodation conditions
To stay free of charge, children under 15 must be accompanied by 2 paying adults. Meals are not included.
WiFi access is available in all bedrooms and guests can benefit from 2 free 20-minute sessions per day. Charges apply for unlimited WiFi access.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
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