The Platform
Tax ID:
HotelsCasa
Intermediation Agreement for Vehicle Providers
Cars, motorbikes and scooters for rent. Flat commission of
The Provider
Anyone who offers their vehicles on HotelsCasa: their details are those entered in "Offer your cars for rent". Log in to your account to view them here, together with the date on which you accepted.
1Purpose of the agreement
It governs the terms on which the Platform provides the Provider with the digital intermediation service to list, promote and take bookings for its rental vehicles (cars, motorbikes and scooters) through HotelsCasa and its associated applications.
The Platform acts solely as an intermediary. The rental agreement is concluded between the Provider and the customer, and the Platform is not a party to it: the vehicle, its insurance, its condition and its delivery are the Provider's responsibility.
2What the service includes
- Each vehicle listed with photos, description, prices, terms and availability, in 16 languages and on the Provider's own page optimised for Google.
- Online bookings at any time, with a live calendar and synchronisation with other calendars (iCal, Google Calendar).
- Secure card payment (Stripe) or PayPal, with anti-fraud control.
- The driver's details before handover and, if the Provider requests it, official verification of their driving licence.
- Chat with the customer without giving out your phone number, notifications by email and Telegram, GPS tracking if the vehicle has a tracker.
- Digital garage: fleet, calendar, bookings, accounts and each vehicle's paperwork on a single screen.
- Promotion in the worldwide catalogue, on our social media and in our Telegram groups, free of charge.
- 24-hour technical support by ticket.
Listing is free: no monthly fee, no sign-up fee and no minimum term. The Platform only charges when a vehicle is actually rented.
3Flat commission of 5 %
5 % of the rental price, always the same
The Platform's commission is fixed:
The VAT added on top of the commission is that of the country where the service is provided (where the vehicle is located), at the standard rate in force in that country. With Spanish VAT (
| Item | Amount |
|---|---|
| Rental price paid by the customer | |
| Platform Commission | |
| VAT on the commission (example using the Spanish rate) | |
| What the Provider receives |
Extras the customer pays directly to the Provider on handover (fuel, child seat, additional driver, deposit) carry no commission.
4How each rental is charged
For each vehicle, the Provider chooses one of two methods:
Online payment
The customer pays the full rental amount at the time of booking, by card (Stripe) or PayPal. The Platform withholds its commission and the corresponding VAT and pays the remainder to the Provider in accordance with clause 5. Online verification of the driver's documents through an official service costs
Payment at the counter
When a booking is made, the Platform always charges its
In both cases, the price the customer sees is the Provider's price: the commission is taken out of it and is not added on top.
5Payments to the Provider
- With online payment, the Platform settles with the Provider the rental amount less the commission and its VAT once the vehicle has been handed over to the customer, within the following 3 business days, by transfer to the bank account or PayPal account the Provider has registered.
- With payment at the desk, the Provider collects the rest directly from the customer and there is nothing to settle.
- Currency conversion costs, if any, are deducted from the settlement. The Provider keeps its payment details up to date; the Platform is not liable for delays caused by incorrect details.
- The Platform issues an invoice for its commission with a breakdown of each booking and the VAT of the country where the transaction takes place.
6Cancellations
- The rental cancellation terms are set by the Provider for each vehicle and are shown to the customer before booking.
- The
5 % + VAT charged at the time of booking is not refunded to a customer who cancels or fails to show up. - If the Provider fails to deliver the booked vehicle (or delivers a different one without the customer's agreement), the Platform refunds the customer everything charged and may remove the Provider from the platform. Repeated refunds caused by the Provider are charged back to them.
7What the Provider is entitled to
- Hold the right to rent out the vehicles, together with the licences, permits, inspections and insurance required where they are rented.
- Keep photos, description, prices, terms and availability accurate and up to date. Photos show the whole vehicle and are the Provider's own or used with permission.
- Honour every confirmed booking: deliver the vehicle as described, at the agreed place and time.
- Meet its tax obligations on the income it receives.
- Not divert customers who came through the Platform away from it, either during the agreement or for the following 12 months.
- Keep all contact with the customer through the platform until the booking has been paid.
Identity verification. The Platform reviews the Provider's documents before publishing its vehicles and may request online identity verification. Until that review is completed, the vehicles remain on hold.
8What the Platform is entitled to
- To keep the service available with a target of 99.5% per month, except for maintenance notified 24 hours in advance.
- Protect the personal data of the Provider and its customers in accordance with the GDPR. The Provider's contact details are not published: the customer receives them once the booking has been paid.
- Safeguard the booking funds until they are paid out to the Provider.
- Issue an invoice for every commission and provide 24-hour technical support by ticket.
- Promote the Provider's vehicles at no extra cost.
9Photos, logo and the Provider's page
Depending on how the Provider works with HotelsCasa, its page is one of these three options:
- 5% commission, the Platform does everything. The Platform publishes the Provider's vehicles with its photos, without its logo.
- 20% commission, the Platform does everything and the Provider has a premium page. In addition to the vehicles, a page of its own with its logo, its header photo or video, its presentation and its whole fleet.
- 5% commission, the Provider works on its own with the HotelsCasa Programme. The Provider adds and manages its vehicles in our software, free of charge and with all its features, and also has a premium page with its logo.
The Provider authorises the Platform to use its photos, its texts and, where applicable, its logo to publish and promote its vehicles on HotelsCasa, on its social networks and in its groups, translated into the platform's languages, for as long as this contract is in force. The Platform may retouch the photos (background, cropping) for a uniform presentation. The Provider may correct or remove its content at any time.
The Provider's photos and logo remain its property. Only the images created by the Platform (the HotelsCasa library, marked "© hotelscasa.com") belong to the Platform: the Provider may see them on its page on hotelscasa.com, but may not copy them or use them elsewhere without written consent; each unauthorised use of one of THESE images carries a penalty of €1,000. This penalty never applies to the Provider's own photos or logo.
10Fines, tolls and later charges
- Traffic fines, tolls and fees that arrive in the vehicle's name for events during a rental are paid by the customer who had the vehicle that day.
- The Provider forwards the notice to
[email protected] or uploads it in their garage; the Platform identifies the vehicle by its licence plate and the booking for that day and displays it to the Provider together with the customer's details so that the driver can be identified before the authority. - By making the booking, the customer agrees that such amounts will be charged to their card; the Platform sends them the document by email and, once 7 days have elapsed without a substantiated claim, charges the amount plus 15 € in handling fees and remits to the Provider the amount of the fine or toll.
- For this to work, the Provider keeps each vehicle's licence plate in its listing.
11Acceptance, term and termination of the agreement
Acceptance by ticking the "Publish" box
The Provider accepts these terms in full — including the fixed commission set out in clause 3 — by ticking the contract box and submitting the registration form in "Offer your cars for rent". The Platform records the date, time and IP address of that acceptance, and this text remains permanently available at this address to be read and printed.
The agreement runs for an indefinite term from the moment it is accepted.
Either party may terminate it by giving 30 calendar days' written notice. During that period, bookings already confirmed are honoured and settled in accordance with this agreement. The Provider may withdraw its vehicles at any time from its garage.
The Platform may terminate it immediately and without notice in the event of serious breach, proven fraud, conduct that seriously harms customers or the Platform, or failure to comply with the regulations applicable to vehicle rental.