HotelsCasa

Full guide

How HotelsCasa{2} works

Everything you need to know, on one page: how to register, how to rent, how to book hotels and flights worldwide, how to list your accommodation or your car, how to notify your clients by SMS, how to earn commissions and how bonuses work.

If you have a car

Who we are

HotelsCasa is a platform and management tool that connects travelers with accommodation owners and provides businesses with dashboards to manage calendars, rates, bookings, and finances.

We are not an agency, a rental company or an insurance provider. Accommodations, vehicles, insurance and deposits remain the responsibility of their owners.

If you have a car

Publishing and managing is free. The client pays the full rental amount when booking, and our commission comes out of that amount: you receive the rest, without chasing anyone.

Get paid from home—no change needed

Commission: 5% + VAT — only when you rent

If you list your car at 40 € per day and someone rents it for 3 days, the customer pays 120 € on the platform and you receive 112,74 €. Our commission is 6 € plus 1,26 € VAT, and we issue an invoice: for you it’s a deductible expense.

No monthly fee, no signup fee, and no exclusivity. If your car is not rented, you pay nothing.

All this is available free of charge

No monthly fee, no sign-up cost and no lock-in contract. You don’t pay to list, for the calendar, for driver verification, or for vehicle tracking. We only charge when your car is actually rented — and it comes out of the rental itself.

Online bookings and calendar

Your car can be booked online at any time, with a real calendar: you block the days it is unavailable and no one can book them. If you wish, enable instant booking and it confirms automatically.

Sync with other calendars

Do you rent the same car on another site or track it in Google Calendar? It syncs both ways: busy days there block here, and days here show there. No more double-booking the same day.

Driver control

You know who takes your car: name, contact and license number before handover. And you can require automatic verification that the license is authentic and valid, via an official document verification service.

Vehicle tracking (GPS)

If your car already has a tracker (Traccar, Wialon, flespi, Geotab…), connect it once and its position updates automatically every 10 minutes. We only read where it is: we never open or close anything.

Marketing handled by us

Your car appears in a catalog visible across Europe, with its own page prepared for Google, and we promote it on our networks and in the Telegram groups. You do not pay for advertising: we do.

Chat without sharing your phone number

You talk to the client from the platform — or from Telegram, if it is more convenient — without giving them your number. Everything is written down: the pickup time, where to park, what was agreed.

Notifications that don’t get lost

Each request arrives in the HotelsCasa app, via Telegram or SMS if connected, and always by email. SMS is reserved only for breakdowns or accidents.

Your documents stored and monitored

Registration certificate, inspection and insurance stored in a private vault (not a public folder), and we alert you before they expire. A car with expired inspection cannot be rented.

Accounting and tax summary

Income and expenses per car, VAT, depreciation, and export to Excel. You know what each car earns, not just the total incoming—which tells you if it’s worth keeping.

Your page and your reviews

You have a public owner page with your stars and reviews. And clients also have history: you see who you're dealing with before accepting.

Secure, fraud-proof payments

Cards are processed by a certified payment company — we don't see or store them — and each payment goes through our anti-fraud control. We comply with European GDPR.

Keyless rentals

If you don't want to travel: the client who has already paid (and verified their permit, if you require it) only then receives the address and the access code. No devices to install.

When you get paid

Your payment account Money enters your account

You connect your account once from My Garage — the gateway asks for it, we don’t see your bank — and from then on the split is automatic: the rental is charged to your account at the time of booking, even before handing over the car, and our commission is deducted automatically.

It is also what allows you to rent keyless: the customer who has already paid receives the address and the access code, and you do not need to be present.

Without an account The car is not rented out yet

While the payout account isn’t connected and ready, your car appears in the catalog but can’t be booked. It’s a few-minute step, done once, and it guarantees the money is yours from the first rental.

Driver verification

You choose per car: no verification, manual license review (free), or automatic driving license check. If you choose automatic, its cost is added to the customer’s payment, not yours.

Your garage and accounts

In My Garage you have your fleet, calendar, bookings, month-by-month accounting and tax summary. Sync via iCal to avoid double-booking the same dates.

Your car already has GPS: connect it and watch the map update automatically

If your cars already have a tracker (Traccar, Wialon, flespi, Geotab or another with API access), you don’t need to move the marker manually: go to My Garage → Fleet → each car → “Telematics — automatic position”, select your system from the dropdown, paste your credentials and the car’s position updates automatically every 10 minutes. We only read where the car is: we don’t unlock it, don’t lock it, don’t touch anything else. Your credentials are stored encrypted.

Complete step-by-step instructions for every system

Before you begin (applies to everyone)

  1. Go to My Garage → tab Fleet.
  2. In the desired vehicle, open the “Telematics — automatic position” block (just below “Pickup zone”).
  3. In Supplier, choose your system. Only the fields required by that system will appear.
  4. Fill in and click “Save and test”. If everything is correct, you will see “Position received and applied to map”. If not, you will see the exact reason (key rejected, incorrect ID, no GPS signal…).
  5. That's it. Every 10 minutes the marker moves on its own. "Try now" forces a reading; "Disconnect" returns to the manual marker.

With telematics connected, what you enter manually in the "Pickup zone" is overwritten on each reading. That is normal.

Traccar (own server or Traccar Cloud; most cheap GPS trackers work with Traccar)

  1. Traccar server: the address where you view your cars, e.g. https://mi-servidor.com:8082. If using Traccar cloud, the one given at signup. Web:traccar.org.
  2. Device ID: In Traccar → menu Devices → the number in the ID column for the car (not the IMEI).
  3. Token: in Traccar → Settings → Account → Token button → copy. If your Traccar is old and doesn't have a token, enter username:password as is, with the colon.

Wialon (Gurtam — Teltonika, Ruptela, Queclink and others through Wialon Hosting)

  1. Server: leave it empty unless your operator has given you another one (e.g., a regional server). Web:hosting.wialon.com.
  2. Unit ID: in Wialon, open the car (Units → properties): the number of ID.
  3. Token: generated by your account at hosting.wialon.com/login.html?access_type=0x100 (log in and copy the 72-character token). “Read-only access” is sufficient.

flespi (platform for Teltonika, Queclink, Concox…)

  1. Device ID: at flespi.io → Telematics hub → Devices → the number shown next to the car.
  2. FlespiToken: Platform → Tokens → +: create a read-only one (ACL “devices: GET”) and copy it.

Geotab (MyGeotab)

  1. Database|user: the name of your MyGeotab database (the one shown at login) and your email, separated by a vertical bar: mycompany|[email protected]. Web:my.geotab.com.
  2. Device ID: at MyGeotab → Vehicles and assets → open the car → you will see an ID likeb12.
  3. Password: your MyGeotab user password. Recommended to create a separate read-only user.

Generic JSON (any other provider that gives a web address with the position)

  1. Ask your provider for the API URL that returns the car position in JSON format, and how authentication works (usually a token).
  2. URL: paste it. If the car ID is included in the URL, write {device} in its place and enter the ID in the next field.
  3. Token: is sent as Authorization: Bearer …. If your URL already includes the key (for example ?key=…), leave it empty.
  4. Route to latitude / longitude: where the numbers are within the response, separating levels with dots. If the response is {"data":[{"lat":41.38,"lng":2.17}]}, the routes are data.0.lat and data.0.lng. If unsure, send us the sample response and we’ll fill it in for you.

If your system isn't listed

Write to us with the system's name and we'll add the connector. Systems that only work with their own app and don't offer an API (some consumer trackers) can't be connected: neither us nor anyone else.

What this feature does NOT do: open or close the car, start it, read fuel or mileage. Location only.

More details in How it works (cars) and Rent your car. Looking for a car? Car catalog.

How car rental works

The world's most convenient platform to rent out your car, and the most reliable: your entire business — fleet, calendar, payments, driver verification and accounting — on a single screen. You provide the car; we give you the tools. Clear and with no fine print.

From your garage to your first booking

1

List your car — for free

Brand, model, daily rate and photos. In minutes it appears in the HotelsCasa catalog, visible to travelers across Europe. And with a single click, without leaving your garage, you also publish it in our Telegram group @marketplaceRentCar.

2

You're in control: price and calendar

You set your rate and block occupied dates from your 'My Garage' panel. Nobody can book when the car isn't available.

3

Choose how to verify the guest

For each car you decide: no verification, manual verification (free, you see their license), or online verification of license authenticity with official services — truly checks that the renter's document is real and valid before handing over the keys.

4

You receive requests

The traveler chooses dates and sees the price instantly. The request reaches you with their details and their license. You confirm or reject — you decide who you work with.

5

Guest pays, you get paid

The rental is paid in full upon booking, on the platform. From this amount, our commission (5%) and its VAT are deducted, and the rest is yours. With your payment account connected, it reaches you instantly; if you don’t have one yet, we send it to you via Bizum.

6

You hand over the car — in person or keyless

In person: you check their license and hand over the keys. Keyless: the customer, already paid and verified, automatically receives the car's address and the opening code — you don't even travel. The deposit and insurance are managed by you, as always.

7

You build reputation

After the return, the traveler rates the car and your service. Your rating (stars) appears on your profile and on each car — the better you treat the customer, the more bookings you attract.

Clear accounts

5% + VAT

This is the only thing we charge, and only when you actually rent: our commission and its VAT, deducted from the rental. From a rental of 100 € you keep 93,95 € (5 € commission + 1,05 € VAT). No monthly fee, no signup cost, no surprise charges — and with VAT invoice from us, which is a deductible expense for you.

VisaMastercardStripePCI DSS Compliant

Everything you receive, in one list

No fees, no lock-in and no exclusivity. This is what you get on the day you publish — these are not plans: it is working right now.

My Garage, your command centre

Fleet, calendar, requests, bookings, driver verification, accounting, online payment and documents. From one car to twenty, on one screen.

Photos straight from your phone, hassle-free

Up to the allowed maximum, in any format: JPG, PNG, GIF, WebP, AVIF and iPhone HEIC, which we convert automatically. No apps or weird converters needed.

You're notified instantly

Each request arrives via email, SMS and Telegram simultaneously. You don't need to watch the website: the alert finds you.

Calendar that sends

Block days with one tap and no one can book them. With iCal, it syncs both ways with Google Calendar or another platform.

Three verification methods

No verification, manual (free) or online license verification with official service. You choose per vehicle; in keyless mode, without verification there is no code.

Upfront payment

The customer pays the entire rental when booking — card, PayPal, or Bizum. Your share goes directly to your bank through the gateway; if you don't have a payout account yet, we send it to you via Bizum.

Keyless rentals

You place a lockbox with a code or a keypad lock; you write where the car is and how to open it, and the client only sees it after paying and verifying. No devices to install: you rent without leaving home.

Your GPS, on our map

If the car already has a tracker (Traccar, Wialon, flespi, Geotab or another with API), you connect it in 'My Garage' and the position on the listing updates automatically every 10 minutes. We only read where it is — nothing else.

Document vault

Registration certificate, inspection and insurance are stored outside the media library, with an unguessable name and access checked on each download. No one lists them or finds them by URL.

Real accounting

VAT per entry, deductible %, depreciation, occupancy, cost per day and per km, break-even point and CSV export for your accountant.

Alerts that prevent surprises

MOT and insurance before they expire, and a reminder the day before each delivery: clean car, agreed fuel, operational code.

Chat without sharing your number

You talk to the customer from your Telegram. Phone numbers, emails, and links are hidden automatically in both directions, and everything stays in writing in case arbitration is needed.

Assistant that books for you

Handles late-night requests, searches only our real catalog and leaves the request ready. You confirm. Your phone never enters there.

Your public owner page

Photo, presentation, year you started, number of cars, reviews and full fleet with your average rating. Trust is what turns a visit into a reservation.

Reviews that can't be faked

Signed link after the return, one per booking, only from the person who actually rented. Car rating and your rating, visible in the catalog, listing, profile, and chat.

Promotion on Telegram

One click from your garage and your car appears on @marketplaceRentCar. More eyes on Friday = more bookings on Saturday.

European showcase

Your ad does not stay in your neighborhood: catalog visible across Europe, in several languages.

PRO, if you want it

Twenty euros a month, no commitment: top of the catalog, PRO badge, and Telegram without waiting. Expires on its own.

Open door

Publish and manage, free. No exclusivity: advertise wherever you want. You deactivate your car with one click and come back whenever it suits you.

Why you can trust us

“Reliable” isn’t just a nice word on a website: it’s concrete things that happen even when you’re not looking.

Every listing goes through moderation

A person reviews before publishing and may request documentation. A clean catalog also protects your reputation.

Anti-fraud on every payment

Cards are processed by a certified gateway: we neither see nor store them. Each transaction goes through our anti-fraud system.

The platform monitors itself

A health monitoring system checks the site around the clock—bookings, calendars, payments, alerts—and if something breaks, the alarm goes off to the team before your client notices.

Your data, fully GDPR compliant

Private documents outside the media library, verification safeguarded by the official service, and not a single request to third parties that isn't necessary.

No word of

Dates, amounts, customer data, verification and payment status: each booking is recorded and viewable in your panel.

People, not queues

Behind it is a real team. You write and we reply — you are not a ticket number.

Your “My Garage” dashboard

All your business in one place: fleet, calendar, bookings, client verification and accounting (how much you've invoiced, per month). For one or twenty cars.

Post on Telegram without leaving your garage

With one click, send your car to our Telegram group @marketplaceRentCar — more travelers see it instantly, all from your own “My Garage” dashboard.

Verify the renter online

Doubting a customer? Activate online verification of the authenticity of their driver's license with official services: it confirms that the document is real and valid before delivering the car.

Accounting: see if your car makes money

The question almost nobody can answer about their own car: deducting insurance, garage, inspection, fuel, tires and breakdowns, do I make a profit or lose money? Here you see it in a single number.

Every expense with its VAT

Base, type, fee, and % deductible. Tax authorities assume 50% deductible VAT for vehicles unless you prove other use — and you can change it entry by entry.

Receipt is not an invoice

To deduct VAT, you need the supplier, tax ID and invoice number. If you only have the receipt, it is still recorded with 0% deductible: it helps track vehicle profitability but cannot be used for tax deductions.

Photo of proof required

A photo with your phone is enough. It's what turns your numbers into something your advisor can use without chasing your paperwork.

Car depreciation

It is calculated automatically, using the maximum 16% annual rate accepted by the tax authorities, based on the value and purchase date you provide.

The numbers that matter

Occupancy, cost per day rented, cost per kilometer and the break-even point: how many days a month you need to rent to cover fixed costs.

Fines excluded

They are never deductible and the system excludes them automatically. They are recorded because they are real money, but they don't mess up your deduction.

Your insurance, monitored

You store the insurer, policy, type, premium and deductible. The screen shows you what percentage of your income goes to insurance — the line item that grows most without anyone watching it.

MOT and insurance reminders

We warn you before they expire. A car with an expired MOT cannot be rented, and finding out on delivery day means losing the reservation.

Export for your accountant

A CSV with everything: date, car, concept, supplier, tax ID, invoice number, base amount, VAT, % deductible, payment method, kilometers and liters. You send it and that's it.

This does not replace a tax advisor nor intends to: it provides organized figures so that your advisor doesn't have to reconstruct them. Specific rules depend on your country and situation.

Reviews: the reputation that drives bookings

On this platform, not just anyone can leave a review.

How it works

  • After a refund, the customer receives an email with a signed link. Only they can use it.
  • One review per booking. It cannot be repeated to boost the rating.
  • From this come two averages: the car's and yours as an owner.
  • Your rating appears in the showcase, on the car's listing, on your owner page, and in the chat.
  • No fake names: only real, confirmed bookings count.

How to get five stars

  • Ask for it. Most people forget unless reminded when returning the car.
  • Car clean and with the agreed fuel level. It is the first thing noticed.
  • Reply quickly in chat: slow responses are the number one complaint.
  • State the defects before. A reported scratch does not lower the rating; one discovered, does.
  • A small detail (flexible schedule, a bottle of water) becomes the fifth star.

PRO Owner

Optional. Posting and renting is free forever — PRO only buys visibility.

PRO Owner

20 €

Monthly, no commitment and no direct debit: you pay the month you want. If you stop paying, the benefits turn off automatically on the date — no need to cancel anything or call anyone.

Your cars come first

In the car catalog there is a PRO Line ahead of the rest, and you also appear earlier in "Featured Owners". The one seen first is the one rented.

PRO badge

A PRO badge on the catalog card, on each car’s listing, on your profile, and in the chat. It tells the client that behind it is an owner who takes it seriously.

Instant Telegram support

The rest can re-advertise every 30 minutes; you, whenever you want. It shows on Fridays and on long weekends, when the group moves.

Expires automatically

It is not a subscription that renews without notice: when the date arrives, the badge and the order disappear. If you want to continue, you pay another month.

An assistant that books your car while you sleep

The visitor types “I need an automatic car in Barcelona from August 3 to 6” and the assistant searches, verifies, and creates the request. You find it ready to go.

Handles requests when you can't

Late at night, at work, or on vacation: the customer arriving at two in the morning no longer goes to another website.

Nothing is made up

It can only talk about cars from our catalog, with real availability and prices. If your car is occupied during those days, it won’t offer it.

Your phone number isn’t involved there

Neither your mobile nor your email ever reaches the assistant conversation. And the request is created by our code, with the same validations and notifications as the form.

You keep sending: the request arrives like any other and you confirm or reject it. The assistant does not close anything behind your back.

Chat with the customer via your Telegram

No new apps to install, no need to share your number.

How to communicate

  • The chat opens once the booking is confirmed, not before: no nosy people allowed.
  • The client writes from the website; you receive it as a bot message on Telegram.
  • Reply by quoting the message and your answer appears on their screen.
  • Everything is saved: pick-up time, parking spot, and what was agreed.

What gets blocked, and why

  • Phone numbers, emails, @usernames and links are automatically hidden in both directions.
  • It is not distrust towards you: it guarantees that, if there is a dispute, there is a conversation that we can read and arbitrate.
  • Outside the platform there is no reservation, no verification, no receipt — nor anyone to answer if something goes wrong.
  • When handing over the car in person, you already have each other’s phone numbers: the rule protects the before, not the after.

Calendars: avoid double bookings

If you also list your car elsewhere, this prevents the worst surprises.

Export

Each car gives you an .ics address with its bookings here. You paste it into Google Calendar, your website, or the other platform, and those days appear as occupied there.

Import

And vice versa: paste the calendar from the other platform here and its bookings block your car on HotelsCasa. One single true calendar.

Your guarantees as an owner

This is what the platform guarantees from day one — no fine print.

Payment secured before handover

The customer pays the FULL rental amount before touching the car. With your connected payment account, your share goes straight to your bank at the moment of booking, via our gateway. No more “I’ll pay you when I get back”.

Know who's driving your car

Before delivery you have the customer's name, contact, and license number. And if you want more: automatic license authenticity verification with an official service — no verification, no unlock code.

You have the final say

Your price, your calendar, your rules. You confirm or reject each request without penalty. No one can book on dates you block.

Payments and data protected

Cards are processed by a certified payment gateway — we never see or store them. Verified documents are kept by the verification service, not the platform. We comply with European GDPR. Our anti-fraud system monitors every payment.

No strings attached

Listing is free: no monthly fee, no exclusivity, no lock-in. You can advertise your car wherever you want and deactivate it here with one click. There’s only a commission (5% + VAT) when there’s a booking — and it comes out of the rental itself, with an invoice so you can deduct it.

Everything in writing

Every booking is recorded: dates, amounts, customer data, verification and payment status. Your accounting and tax summary, always up to date in "My Garage" — no verbal agreements.

Your reputation, your shield

Customers also have a history: ratings after each rental. You accumulate stars that bring you more reservations, and you spot travelers with a bad history at a glance.

Human support

Behind the platform there is a real team. If you have any questions or issues with a booking, you write to us and we look into it — you are not a ticket in an endless queue.

European showcase + Telegram

Your ad does not stay in your neighborhood: catalog visible across Europe and promotion with one click in our Telegram groups. More eyes = more bookings.

Owner’s guide: how to rent out more (and better)

The experience of thousands of peer-to-peer rentals, summarized. Open it step by step.

A listing that builds trust
  • Real and recent photos — minimum 4: front, side, interior and trunk, in daylight and with the car clean. Listings with good photos receive several times more requests.
  • Specific title: "SEAT León 2021 automatic — Alicante airport" says more than "car for rent".
  • Honest description: year, transmission (manual/automatic), fuel type, consumption, seats, extras (GPS, child seat, snow chains). If there is a scratch, mention it yourself before the client finds out: honesty earns stars.
  • Short video (if possible): a 30-second walk-around of the car is worth more than ten photos.
The price that actually rents
  • Check what a similar car costs in your city (rent-a-car and private owners) and position yourself 10–20% below rent-a-car prices: that’s your natural advantage.
  • Start a bit cheaper the first few weeks: your first ratings are your best investment.
  • Remember: the price is per day and you can change it whenever you want from your dashboard.
Calendar and quick response
  • Block occupied dates as soon as you know (your own use, workshop, another rental). A customer rejected due to an outdated calendar won’t return.
  • Respond to requests the same day. Response speed is the first thing clients notice.
  • Going on vacation with your car? Deactivate it with one click and reactivate it when you return — no penalty.
Driver verification: which method to choose
  • Manual (free): you see the license number in the request and check the document in person at handover. Sufficient if you hand over yourself.
  • Automatic (official verification service): the customer photographs their license and the system verifies it is authentic and valid. Essential if you rent keyless — the code is not released until verification passes.
  • Without verification: possible, but at your own risk. We do not recommend it for keyless mode.
In-person handover: the 5-minute ritual
  • Photograph the car on all 4 sides and the interior in front of the customer, with your mobile (photos include date and time). Do the same upon return.
  • Note down mileage and fuel level together and send it in writing (SMS or email) — two lines that avoid 90% of disputes.
  • Check the physical licence and match the face.
  • If you require a deposit, agree on it in writing before handover: amount, method and return conditions. The deposit is between you two — the platform doesn’t touch it.
Keyless handover: rent out without leaving home

The mode for owners who do not want (or cannot) be present. What it is: you provide the physical method — key box with code, keypad lock, mailbox, parking with code access — and we give the client the address and code only after they have paid. What it is NOT: there is no device to “connect” to the portal, no remote unlocking, no app: the platform does not open or close anything. If you are looking for where to “connect your cars”, it doesn’t exist: it’s not needed.

  • Connect your payment account (“My Garage” → “Online Payment”, once only; it asks for identity and bank details and takes minutes to hours to activate). There is no “mode” to select: the customer already pays the full rental upfront. What changes when you connect it is that your share reaches you directly and instantly, instead of us sending it to you via Bizum.
  • Fill in the exact address where the car is located and the unlocking instructions. The client only sees them after paying (and verifying their license, if you require it).
  • Before each rental: clean car, agreed fuel, operational code. The reminder arrives by email the day before.
  • The money arrives before anyone touches the car — guaranteed payment.
  • If you reject a reservation that was already paid online, the system automatically refunds the customer everything they paid (your share and our commission). There is no way to reject a booking and keep the money.
Your car already has GPS: connect it and watch the map update automatically

Each listing includes a map showing the area where the car is located. By default, you place the marker manually (“My Garage” → Fleet → “Pickup zone”). If the car already has a GPS tracker with API access, this isn’t necessary: go to “My Garage” → Fleet → car → “Telematics — automatic position”, select your system from the dropdown (Traccar, Wialon, flespi, Geotab or Generic JSON), paste your credentials and click “Save and test”. From then on, the position updates automatically every 10 minutes.

  • Position only. We don’t open or close the car, don’t start anything, don’t read fuel levels: just where it is.
  • Your keys are stored encrypted and never shown. You can disconnect whenever you want.
  • The complete instruction per provider —where to get the ID and token in each system, with links— is in the Guide, next to a small circle with "!".
  • There is no general map with all cars: the map is specific to each listing.
Accounts and taxes, hassle-free
  • In 'My Garage' → Accounting you have each reservation with its amount: what was billed, the commission (deductible) and your direct income, month by month.
  • Rental income must be declared according to the rules of your country (in Spain, as income in your IRPF). The fiscal summary in the dashboard provides the prepared base.
  • Keep the delivery/return photos and messages with the customer at least until after the rental.
After the rental: turn one customer into ten
  • After the return, the customer rates the car and your service — and those stars appear on your listing. Ask for the rating: most leave it if you remind them.
  • A detail (a full tank explained clearly, a bottle of water, schedule flexibility) turns into 5-star reviews.
  • Excellent customer? Tell them they can repeat with their same verified profile — the second booking is the easy one.

Listing rules

Clear rules so the platform is safe for everyone. Ads go through moderation before appearing in the catalog.

To list your car, you need

  • Being the owner of the car or having explicit authorization from the owner.
  • Proper documentation: valid inspection, active insurance covering the use you offer, and circulation permit.
  • Real photos of the advertised car — not catalog ones or another "similar" vehicle.
  • Accurate description and price: what the customer sees is what they get, no surprise fees at handover.
  • One listing per vehicle — no duplicates.
  • Up-to-date calendar and replies to requests within a reasonable time.
  • Hand over the car clean, with the agreed fuel level and in safe driving condition.

Not allowed

  • Cars without insurance or without valid inspection, or that cannot legally circulate.
  • «Bait» ads: cars that don't exist, fake prices to capture contacts or photos that don't match the vehicle.
  • Charging the customer externally for what the platform already manages: commission and online payment cannot be bypassed. Extras (deposit, fuel) are agreed in writing and transparently.
  • Demanding conditions at handover that were not stated in the listing.
  • Discriminating against customers based on origin, sex, religion, or any personal condition.
  • In keyless mode: giving false codes or addresses, or a car different from the one advertised.

The moderation team reviews every listing before publishing it and may request documentation. Violations result in the pause or removal of the listing; repeat offenses or fraud lead to account closure. The car, insurance, and deposit are always the owner's responsibility: HotelsCasa is the showcase, the payment and management tool — not the insurer.

Frequently asked questions

Do I need a special or business bank account?

It’s worth having: connect your payout account once (it asks for your identity and usual bank, no fee) and your share of each rental arrives directly, at the moment of booking — it’s the same system used by major platforms. Until you connect it, you can still rent: we collect and send you your share via Bizum, but it arrives later and depends on us making the transfer.

Can I rent 'keyless', without meeting the driver?

Yes. The customer pays the full rental before delivery and, after payment (and license verification, if you require it), automatically receives the car's address and the opening code — you don't have to be present. For this, it's best to have your payout account connected from «My Garage» → «Online Payment»: that way your share hits your bank the same day, without going through us.

Do I have to “connect” my cars to the portal? Where?

There’s nothing to connect. Each car is published as a listing (Publish car or “My Garage” → Fleet → “Add car”), passes our review and appears in the catalog. The only optional things you “connect” are two: your payout account (for online payment) and, if you have one, your GPS tracker (so the map moves automatically). Both from “My Garage”.

Where do my cars show up on the map?

On each car's page there's a map with the pickup area (about 600 m, not the exact doorstep). You set the point in 'My Garage' → Fleet → 'Pickup area', or your GPS updates it automatically if you connect it. Without a point, the page shows no map. There's no general map with all cars.

What happens if I reject a booking the customer has already paid for online?

Everything they paid is automatically refunded, including our commission, and the booking is rejected. If the refund cannot be made at that moment, the booking is not rejected and you will see the reason in your garage.

What if I don't want to verify the guest?

You choose per car: no verification, manual (free), or online verification. It's your decision and your risk.

Who is responsible for the car, insurance, and deposit?

The owner, as in any rental. We are the showcase and the management tool; we are not the insurer.

How much does it cost to list?

Nothing. Publishing and managing is free. There's only a commission when there's a booking: it comes out of the rental itself (commission + VAT, with an invoice for you) — you never put money out of your pocket.

Fines and tolls: how they are charged to the customer

A fine or toll from a rental is not your loss: you forward it, we link it to the booking, and we charge it to the customer's card.

  1. License plate in the car listing. In "My garage", each car has its license plate (not published): with it we know which car and which booking each fine belongs to.
  2. Forward the notification to [email protected]. The email from the DGT or the motorway operator as-is, a PDF or a photo of the paper works. We read it automatically (amount, date, location, file reference) and link it to the booking for that day.
  3. You see it in your garage. In Fines and tolls it appears with the document and the booking; if the booking doesn't match, tell us and we'll change it.
  4. “Charge the customer”. With one click, the customer receives the document and notice today and has 7 days to dispute. After that, the fine amount plus 15 € admin fee is charged to the card left at booking.
  5. The money. The fine amount is yours: if you charge via Stripe, it goes straight into your account; if you charge at the counter, we transfer it to you. The 15 € management fee is ours. If the charge fails (expired card, PayPal payment without saved card), we'll notify you and handle it ourselves.

The client accepts it when booking (checkbox and clause 10 of the contract). Identifying the driver to authorities remains your responsibility: the booking includes their details and photo of their driving license. If you prefer to handle fines yourself, that’s fine: the service is optional and free.

Calendars: to avoid selling the same day twice

If your house or car is also listed elsewhere, the calendars sync between them via iCal.

How it works

  • Export: we provide the link to your HotelsCasa calendar. Paste it into Airbnb, Booking or Google Calendar.
  • Import: you give us the link to the external calendar and those days are closed here.
  • Updates aren’t instant: each platform reads external calendars at its own pace, usually every few hours.
  • Therefore, for dates falling very soon, it’s safer to close them manually in your dashboard.
  • Links are in 'My Garage' and in the host dashboard.

Still have a question?

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