Full guide
How HotelsCasa{2} works
Everything you need to know, on one page: how to register, how to rent, how to book hotels and flights worldwide, how to list your accommodation or your car, how to notify your clients by SMS, how to earn commissions and how bonuses work.

Who we are
HotelsCasa is a platform and management tool that connects travelers with accommodation owners and provides businesses with dashboards to manage calendars, rates, bookings, and finances.
We are not an agency, a rental company or an insurance provider. Accommodations, vehicles, insurance and deposits remain the responsibility of their owners.
Frequently asked questions
Nothing. Publishing and managing is free, no monthly fee, no exclusivity and no commitment. There is only a commission when there is a booking.
To travel and be an affiliate, one account is needed: registration is requested from your traveler account. The host, however, has a separate account, with a different phone number or email: the person renting out their home and the person earning by bringing travelers have two distinct pockets.
Yes, with a second traveler account, with another mobile or email. With it you apply for affiliate status and, once approved, you have your link to bring travelers: you earn a fixed payment per user and a share of the commission from their bookings, and you see it in your dashboard.
After check-out, your amount is calculated and the payment is processed to the account you indicated in “Billing details.”
A booking is completed when the platform has received the money. Ten completed bookings mean ten payments into our account. It doesn’t matter which method is used at the platform’s gateway: what counts is that the payment reaches us. A booking where the guest pays you cash doesn’t count, because the platform hasn’t collected anything. And if a payment is refunded, it stops counting.
The client pays exactly the price shown advertised, not a cent more. Our commission comes from within that amount and we invoice it to the owner, with VAT, because the service is provided to them: showcase, calendar, payment and driver verification. For them it is a deductible expense.
Yes, after 6 months of inactivity. Any new booking resets the period, so as long as you use the platform, you won’t lose it.
Yes. It means that owner has not yet published their rate. Press anyway: we receive your request and send you the real price for your dates.
No: it is non-refundable due to supplier conditions and is in dollars. In exchange, the voucher remains yours even if you cancel the hotel, and you redeem it in the Uber app until its expiration date. That is why it is optional and the hotel is booked anyway without it.
0,50 € by SMS, in packages of 10 to 100 credits, no fee. Sent with sender “Hotelscasa”, so a person reviews the text first — as done with business message templates — and each send is logged. You can test on your own mobile before approval.
Yes, always. The rental is paid in full when booking, with card in the payment gateway, and upon picking up the car there is nothing else to pay. The only thing that may be added separately is the driving license verification, and only for cars that require it.
Frequently asked questions
Our most frequently asked questions, answered straight to the point. If something is missing, write to us and we will add it.
Book
Do I need to sign up to book?
I see "Check price" instead of an actual price. Is something broken?
When is my booking confirmed?
Can I cancel?
- Flexible — full refund if canceled up to the day before arrival; on the day of arrival, 50%
- Moderate — full refund if you cancel 5 days or more before arrival; between 4 and 1 days before, 50%; on the day of arrival, no refund
- Strict — full refund if you cancel 14 days or more before arrival; between 13 and 7 days before, 50%; less than 7 days before, no refund
- Non-refundable — if you cancel, the amount isn’t returned
Travel credit
What is the loyalty program?
Can I cash out this balance?
List a property
How much does it cost to list?
Why do you need my documents?
I listed my property, but I can't find it in the search. Why?
What if I rent out by the month or by the year?
Can I stay on Airbnb or Booking at the same time?
When do I get paid?
Make money without owning a property
Do I need to sign up as an affiliate partner?
How much can I earn?
I'm a host—can I also be an affiliate partner with the same account?
When and how do I get paid?
How long does a referred user stay tied to me?
Cars
How does car rental work?
Who covers insurance and the security deposit?
Account and login
I'm not getting the login code.
How do I log out?
What do you do with my data?
Don’t see your question? Almost everything is explained in more detail in the platform guide.