HotelsCasa

Full guide

How HotelsCasa{2} works

Everything you need to know, on one page: how to register, how to rent, how to book hotels and flights worldwide, how to list your accommodation or your car, how to notify your clients by SMS, how to earn commissions and how bonuses work.

Frequently asked questions

Who we are

HotelsCasa is a platform and management tool that connects travelers with accommodation owners and provides businesses with dashboards to manage calendars, rates, bookings, and finances.

We are not an agency, a rental company or an insurance provider. Accommodations, vehicles, insurance and deposits remain the responsibility of their owners.

Frequently asked questions

Nothing. Publishing and managing is free, no monthly fee, no exclusivity and no commitment. There is only a commission when there is a booking.

To travel and be an affiliate, one account is needed: registration is requested from your traveler account. The host, however, has a separate account, with a different phone number or email: the person renting out their home and the person earning by bringing travelers have two distinct pockets.

Yes, with a second traveler account, with another mobile or email. With it you apply for affiliate status and, once approved, you have your link to bring travelers: you earn a fixed payment per user and a share of the commission from their bookings, and you see it in your dashboard.

After check-out, your amount is calculated and the payment is processed to the account you indicated in “Billing details.”

A booking is completed when the platform has received the money. Ten completed bookings mean ten payments into our account. It doesn’t matter which method is used at the platform’s gateway: what counts is that the payment reaches us. A booking where the guest pays you cash doesn’t count, because the platform hasn’t collected anything. And if a payment is refunded, it stops counting.

The client pays exactly the price shown advertised, not a cent more. Our commission comes from within that amount and we invoice it to the owner, with VAT, because the service is provided to them: showcase, calendar, payment and driver verification. For them it is a deductible expense.

Yes, after 6 months of inactivity. Any new booking resets the period, so as long as you use the platform, you won’t lose it.

Yes. It means that owner has not yet published their rate. Press anyway: we receive your request and send you the real price for your dates.

No: it is non-refundable due to supplier conditions and is in dollars. In exchange, the voucher remains yours even if you cancel the hotel, and you redeem it in the Uber app until its expiration date. That is why it is optional and the hotel is booked anyway without it.

0,50 € by SMS, in packages of 10 to 100 credits, no fee. Sent with sender “Hotelscasa”, so a person reviews the text first — as done with business message templates — and each send is logged. You can test on your own mobile before approval.

Yes, always. The rental is paid in full when booking, with card in the payment gateway, and upon picking up the car there is nothing else to pay. The only thing that may be added separately is the driving license verification, and only for cars that require it.

Frequently asked questions

Our most frequently asked questions, answered straight to the point. If something is missing, write to us and we will add it.

Book

Do I need to sign up to book?
Yes, and it takes one minute: enter your mobile number or email, receive a code and log in. No password to remember. An account is required because a booking is an agreement between two people, and both need to be able to communicate and make claims. Create account.
I see "Check price" instead of an actual price. Is something broken?
No. Many listings in our catalog don't have rates published yet because the owner hasn't signed into the platform yet. That button sends us your request with your dates, we check with the owner, and we get back to you with the price. As soon as the owner sets their rates, the button disappears automatically and the property can be booked like any other.
When is my booking confirmed?
Once the host accepts it, or instantly if the listing has instant booking enabled. We'll notify you by email and in your dashboard. If the host doesn't reply, the request simply expires and the dates are freed up: no left waiting in the dark.
Can I cancel?
Yes, directly from your booking dashboard. Refund amounts depend on the policy published on that property's page—clearly visible before you book, never hidden in fine print afterwards.
  • Flexible — full refund if canceled up to the day before arrival; on the day of arrival, 50%
  • Moderate — full refund if you cancel 5 days or more before arrival; between 4 and 1 days before, 50%; on the day of arrival, no refund
  • Strict — full refund if you cancel 14 days or more before arrival; between 13 and 7 days before, 50%; less than 7 days before, no refund
  • Non-refundable — if you cancel, the amount isn’t returned
Days are counted up to the arrival date.

Travel credit

What is the loyalty program?
Every night you book earns you 1 € for your next trip. From 10 nights it is 1,50 € per night and from 30, 2 €. The platform pays it, not the host, and it is deducted when booking. It expires after 6 months of inactivity: any new booking resets the countdown. See step-by-step explanation.
Can I cash out this balance?
No. It’s credit for booking here. If you want to actually cash out, that exists and is something else: share your link and take a percentage of every booking you bring. How to earn money.

List a property

How much does it cost to list?
Listing is free: no monthly fee, no sign-up cost, no lock-in. The platform charges the commission we agree with you —it comes out of the price you set— and only when there is a real booking. And for every 10 bookings billed, we pay you 100 € as a bonus.
Why do you need my documents?
Because we answer to the guest for a booking. We check three things, once: who you are, that the accommodation is yours and that the bank account is yours. We tell you what document your country requires and where to get it — it’s not the same in Spain as in Portugal or Germany. We don’t ask for any selfie or video. Send my documents.
I listed my property, but I can't find it in the search. Why?
Most likely your documents are missing: until they are verified, the accommodation is not shown to the public — you can still see it from your account. This rule protects the guest and also you. Your dashboard shows a notice with a button to upload them.
What if I rent out by the month or by the year?
This is a long-stay listing, not a booking: it is published the same way but without a calendar or payments, and here we do not ask for documents. You close the deal directly with the tenant.
Can I stay on Airbnb or Booking at the same time?
Yes, there's no exclusivity requirement. Sync your calendar via iCal, and dates will automatically block out on both platforms so you don't end up with double bookings for the same day.
When do I get paid?
After check-out, sent to the account you specified in your payout details. If you haven't filled them out yet, your payout stays on hold: it's the first thing you should check.

Make money without owning a property

Do I need to sign up as an affiliate partner?
No. Every registered traveler is already one, from day one and without asking for anything. Your link is in your panel. Additionally, while browsing with your session open, any link you copy from the site already includes your code: you just have to copy and send.
How much can I earn?
A part of the commission charged by the platform on every booking that comes through your link, for houses and apartments. It is recorded at booking and paid when the stay ends; in your dashboard you see each commission in euros, with its status.
I'm a host—can I also be an affiliate partner with the same account?
No, and it is not an oversight: they are two different professions and two different pockets. The host charges for THEIR accommodation; the partner charges for bringing clients to others. If you want both, use a different phone or email for each account.
When and how do I get paid?
Payments are made manually, one by one, so the first step is to tell us where: bank account, PayPal or Bizum, in your dashboard. Each approved commission has its payment deadline visible, and in the dashboard you have a statement of everything we've already paid you.
How long does a referred user stay tied to me?
Ninety days from when they first click your link. If they book within that period, the commission is yours—even if they come back on their own.

Cars

How does car rental work?
You choose dates, send the request, and the owner confirms it. The rental is paid in full at booking—card, PayPal, or Bizum—and when picking up the car you pay nothing more. The price you see is the price you pay: our commission (5% + VAT) is deducted from that amount and borne by the owner, not you. How it works, in detail.
Who covers insurance and the security deposit?
The car owner. The platform is the showcase and the tool: we are not an insurer and we do not cover damages. Insurance, deposit and conditions are set by the owner, and you see them before booking.

Account and login

I'm not getting the login code.
Check your spam folder first if you requested the code by email. If you requested it by mobile, make sure the number includes the country prefix. You can request another code after one minute. If it still doesn’t arrive, contact us.
How do I log out?
Right at the bottom of the menu: "Log out". It only appears when you're logged in.
What do you do with my data?
Verification documents are seen only by our team, stored outside the public part of the server, and never published. Your phone and email are not shown to the other party: communication within the platform happens via chat.

Don’t see your question? Almost everything is explained in more detail in the platform guide.

Still have a question?

Contact us View accommodations